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Frequently Asked Question
PGA-710 Autoanalysis System
 
I get a message saying "No Data Logger Device Connected" when trying to start a session 
The PGA-710 Autoanalyzer must be connected using the provided USB Cable as described on Page 10 of the Operations Manual. With the battery switch in ON position, press the System ON/Sleep button - twice if necessary -- until the LED's are ON. The slow flashing Green LED indicates system is ON and operating properly, the lower Yellow LED indicates the unit is communicating with the computer. If the unit is ON and you still get "No Logger Device Connected" that means you had an ESD event discharge into your USB. To clear this, disconnect the USB cable from the computer and then re-connect it.

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How to troubleshoot Microsoft .NET Framework 1.1 installation issues
URL: http://support.microsoft.com/default.aspx?scid=kb;en-us;824643

This step-by-step article describes how to troubleshoot issues that you may experience when you install the .NET Framework 1.1.

When Microsoft Windows Installer is incorrectly registered in the Windows registry, the .NET Framework 1.1 Setup program cannot gain access to some Windows Installer components. This article discusses how to work around this issue by unregistering and then reregistering Windows Installer.

You may not always be able to completely remove the .NET Framework 1.1 by using the Add/Remove Programs tool in Control Panel. This article also discusses how to work around this issue either by manually removing the .NET Framework 1.1 from your computer and then reinstalling the .NET Framework 1.1, or by repairing the .NET Framework 1.1.

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Error Code 31 is showing on my screen
Message 31 indicates one of two things: (1) the computer lost connection to the 710 Autoanalyzer, or (2) the system saw an ESD event that "locked up" your computer's USB port. In the first case, if the PGA-710 is OFF turn it back ON. If the PGA-710 is ON, disconnect the USB cable from your computer, then plug it back in -- this resets the USB port.

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The PGA-710 will not power on via it's USB when the battery dies out
You will need to connect the universal charger to the PGA-710 and plug the charger into a wall outlet power supply. Let it charge for 30 to 45 minutes. Then connect the computer USB to the PGA-710 while it is still charging from the unitversal charger.

When operating, it uses 108 to 112 ma from the battery. The computer USB only provides maximum of 100 ma. So, the battery will eventually be empty if the PGA-710 continues to operate when connected to computer USB and it is never charged from the universal charger.

NOTE: You can charge the PGA-710 battery over a long period from the USB if the PGA-710 is OFF and the computer is ON. But, it takes a long time.

The Universal wall charger provides about 280 to 320 ma to charge the battery. You can operate the PGA-710 while it is charging from the wall charger and it is also connected to the USB.

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